PDC uses a support Request Tracking (RT) system to handle all support requests. All incoming support mails will be tracked via the (RT) system so we can more efficiently follow up on your request and all of the PDC staff can help you in handling your issue. To get the best possible help from us when asking for support, please read this information!
Contact support using the link https://supr.naiss.se/support/?centre_resource=c7
If you are a SUPR user, please login to SUPR. This method will include your background data from SUPR database, like membership in project, groups etc.
If you are not a member of SUPR you can still contact PDC support by pressing Cannot login to SUPR and fill in the questionnaire.
PDC Support is open for visitors from 09:00-17:00 Monday to Friday (except on public holidays), however, please make an appointment first, by mailing us using the information provided above, to be sure that an appropriate person will be available to meet you when you arrive. For directions to get to PDC, click here.
PDC, KTHTeknikringen 14, fourth floorSE-114 28 StockholmSweden
Slower response times over summer
Please be aware that it may take longer for responses from PDC Support from midsummer to the end of August. This is because many staff members take vacation during the summer period so there are fewer people available to handle queries and provide help.
Support closed over Christmas - New Year break
Please note that PDC Support is completely closed during the Christmas - New Year break each year. The exact dates of the closure are posted on the PDC website each year before Christmas. Normal support services usually resume just after the Epiphany public holiday.
If any of the described methods do not work
If any of the described method do not work for you please contact us by mailing support at email@example.com