New or forgotten passwords
Password incorrect or preauthentication failed
when getting your Kerberos ticket (for instance using kinit) that is an indication that you are typing an incorrect password and need to get a new password set. However, if you get the message:
kinit: krb5_get_init_creds: Client yourUsername@NADA.KTH.SE expired
your Kerberos principal has expired and you only need to ask PDC to renew your principal.
Getting a new password
PDC will never ask you to send us your password!
When contacting PDC regarding forgotten passwords, please supply your PDC username. Also, preferably contact us using the e-mail you specified in your original account application, or, the address set in your .forward at PDC.
Bring a valid ID card and visit Delfi during their opening hours to get a new password.
Make an appointment to visit PDC
Contact PDC to make an appointment to visit us. You need to bring a valid ID card or passport at the appointed time.
Get your password sent by paper mail or sms
You can contact PDC and we will send your password to the mail address (paper mail) or mobile phone number stated in your original account application.
Confirm a new address or mobile phone number
If you have changed your address or mobile phone number since your original PDC account request you need to supply us with updated information. In order to confirm the updated you need to you e-mail (or mail us) a scanned copy of your passport.