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New or forgotten passwords

If you have forgotten your PDC Kerberos password there are several options on how to get a new one.

Symptoms

If you have forgotten your Kerberos password you will not be able to acquire a Kerberos ticket. Without a valid Kerberos ticket you will not be able to login at PDC. If you get a message like:

Password incorrect or preauthentication failed

Other error messages likely mean something else has gone wrong. Check the relevant pages for

Getting a new password

PDC will never ask you to send us your password!

There are three methods by which you can get a new PDC password

  • Visit PDC (requires making an appointment)
  • Get a new password posted to you by paper mail
  • Get a new password sent to you by SMS

See below for more information.

Make an appointment to visit PDC

Contact PDC to make an appointment to visit us. You need to bring a valid ID card or passport at the appointed time.

Get your password sent by paper mail

Contact PDC and ask for a new password to be sent to you by paper mail. In the request please provide

  • Your PDC username
  • The postal address you would like the the password sent to by paper mail.
  • A scanned copy of your passport (needed if the address you would like the password sent to is not the same as the one in your account application, or if your account is more then 3 years old)

 

Get your password sent by SMS

Contact PDC and ask for a new password to be sent to you by SMS. This is only possible if the phone number verifiable by PDC (for example we can find it the swedish phone registry). In the request please provide

  • Your PDC username
  • The mobile phone number you would like the the password sent to by SMS.
  • A scanned copy of your passport